General information
Frequently Asked Questions

Valves Online are recognised as the UK’s leading online valve retailer, with one of the largest ranges of products available for our customers to choose from. Established in 2003, Valves Online was the first online valve retailer set up to meet the needs of customers wishing to purchase valves, process, and control solutions on the internet.

We are official distributors for the world’s leading international valve manufacturers and provide all our customers with knowledgeable and free technical support on the products we supply.

Customers can checkout online 24/7, 365 days of the year. Please note that any orders placed outside of our working hours will be processed first thing the next working day.

Our opening hours are as follows:
Monday to Thursday: 8:30am to 5pm
Friday: 8:30am to 4pm
Saturday & Sunday: Closed

What are you waiting for? We are here to help. Please kindly get in touch with our friendly and experienced sales team by phone or email. We also have a live chat where you can talk to one of our technical experts.

Valves Online accept all major credit and debit cards, direct bank transfer via BACS is also accepted. Unfortunately, we currently cannot accept AMEX. We also offer our trade account customers access to 30 days free credit, so you can order the products you need right away and pay within 30 days.

If you have any payment-related queries, please kindly get in touch with our accounts team by phone or email.

We take our customer’s payment security very seriously. All our sites have SSL Certificates, run over HTTPS, and are on the most secure servers. All our payments are processed securely by Worldpay-one of the world’s leading financial transaction companies. Protecting our customers’ data is also taken equally as seriously. Valves Online go above and beyond the regulations set out in the UK General Data Protection Regulation act, 2018 (GDPR).

Hooray! You have added all your items to your cart, and you are ready to get this show on the road. Simply click the shopping basket icon at the top right of the site. Click checkout, enter all your shipping details, review and enter your payment information. Your order is now complete! It is as simple as that. For a video of the full process please see the video below

Since launching in 2003 as the UK’s first online valve retailer, there have been many copycats that have tried to coattail our success. As the UK’s leading online valve supplier, Valves Online offer every customer the best customer service and product range from the world’s leading valve brands. We are the best at what we do in the UK. Try us out today, to see how the original is always the best.

Yes! We are ISO 9001:2015 certified. Valves Online aims to provide quality products, services, and engineering solutions to all our customers. Our main objective is to provide products that meet the correct quality by our customer’s specifications and requirements. As valued customers, we understand that you expect a reliable and economically sound product and a service that is delivered on time every time.

We are official distributors for the following world-leading valve manufacturers: ARI-Armaturen, Burkert, Bray, Pneumax, Durapipe, Mars, Gemu, Gresswell, IFM, HKC, TLV, Pyropress, Plimat, Cepex as well as supplying Adca, AKO, Spirax Sarco and Valpes. We also offer our own range of high quality valves at economy prices. You can spot this range where there is an Economy in the product title.

If you have any specific valve brand that you require, we can source it for you. Please kindly get in touch with our friendly sales team by phone or email who will be able to provide you with more information.

We currently do not have any discount codes available for our customers this month. Make sure to sign up to our email list to stay up to date with all the latest discount codes and Valves Online news.

To sweeten the deal Valves Online offer competitive discounts on selected valve products. If you have any questions in regards to discounts, please kindly get in touch with our friendly sales team by phone or email who may be able to provide an offer you cannot refuse.

Any valve inquiries made to Valves Online will usually be responded to within the hour with a full quotation. Sadly, we realise that the norm in the industry can have customers of other valve retailers waiting sometimes days just to receive a quotation back. We understand that our customers’ time is valuable, and this industry norm is unacceptable.

If you would like us to send you a quotation for a current project or any valve enquiries, please kindly get in touch today with our friendly sales team by phone or email.

A full VAT invoice will be emailed to the address given by the customer within 1-2 working days of order shipment. Should you for any reason require an additional copy, please kindly get in touch today with our friendly sales team by phone or email.

Since Valves Online was first launched back in 2003 as the first online valve retailer, markets have changed, and industries have moved forward. In response to these changes, Valves Online has grown and kept ahead by aiming to innovate with the launch of its ‘SELECT’ websites.

By offering industry-focused products and solutions to specific industries the SELECT sites aim to make buying valves, controls, ancillaries, and packaged systems for your industry quicker, easier, and bespoke to your needs.